BACKGROUND:

This agreement applies as between you, the User of this Website and All Things Norfolk the owner(s) of this Website.  Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

1.               Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

“Account”means collectively the personal/identifying information, payment information and credentials used by Users to access parts of the Website and to create Listings;
“Content”means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
“Listing”means a directory listing posted on the Website by a User which shall provide details of that User’s business including, but not limited to, contact details;
“Listed Business”means any business which features in a Listing;
“Listing Fee”means the fee payable to post a Listing;
“Reviewer” /”User Reviewer”means a User that wishes to or has posted a Review on the Website; User Reviewer means a review posted on the website by a Reviewer
“System”means any online communications infrastructure that Allthingsnorfolk makes available through the Website either now or in the future.  This includes, but is not limited to, Listings, email addresses and online forms;
“User” / “Users”/  means any third party that accesses the Website and is not employed by All Things Norfolk and acting in the course of their employment.
“Website” means the website that you are currently using (www.allthingsnorfolk.com) and any sub-domains of this site (e.g. subdomain www.allthingsnorfolk.com unless expressly excluded by their own terms and conditions.

2.                Intellectual Property

2.1              Subject to the exceptions in Clause 3 of these Terms and Conditions, all Content included on the Website, unless contained in Listings, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of All Things Norfolk or our affiliates.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

2.2              You may print, reproduce, copy, distribute, store or in any other fashion re-use Content from the Website as specified in Clause 4 of these Terms and Conditions and for personal or educational purposes only unless otherwise indicated on the Website or unless given express written permission to do so by All Things Norfolk.  Specifically you agree that:

2.2.1        You will not systematically copy Content from the Website with a view to creating or compiling any form of comprehensive collection, compilation, directory or database unless given express written permission to do so by Allthingsnorfolk

3.                Third Party Intellectual Property

3.1              The Intellectual Property Rights subsisting in the Content of Listings belong to the Listed Businesses to which those Listings pertain unless it is expressly stated otherwise.

3.2              Where expressly indicated, certain Content and the Intellectual Property Rights subsisting therein belongs to other parties.

3.3              The Content described in this Clause 3, unless expressly stated to be so, is not covered by any permission granted by Clause 2 of these Terms and Conditions to use Content from the Website.  The exceptions in Clause 4 continue to apply.

4.                 Fair Use of Intellectual Property

4.1               Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

5.                 Links to Other Websites

5.1               This Website may contain links to other sites including, but not limited to, those of Listed Businesses.  Unless expressly stated, these sites are not under the control of All Things Norfolk or that of our affiliates.  We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

6.                Links to this Website

6.1              Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.allthingsnorfolk.com without prior permission.  Deep linking (i.e. links to specific pages within the site) requires the express permission of All Things Norfolk  To find out more please contact us by email at info@allthingsnorfolk.com

7.                Listing on the Website and All Things Norfolk Business Membership

7.1           When submitting a Listing to the Website you should do so in accordance with the following rules:

7.1.1        you must not use obscene or vulgar language;

7.1.2        your Listing may not contain Content that is unlawful or otherwise objectionable (including that which may be in breach of rules, regulations or legislation specific to your business or industry).  This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

7.1.3        your Listing may not contain Content that is intended to promote or incite violence;

7.1.4        your Listing should be honest and fair, should not make any unsubstantiated or unsupportable claims, and should not make dishonest or unreasonable comparisons with other businesses;

7.1.5        Listings must be made using the English language.  Content in any other language may be removed at our sole discretion;

7.1.6        your Listing may not infringe the intellectual property rights of any third party including, but not limited to, copyright and trade marks;

7.1.7        businesses of the following types may not be listed:

7.1.7.1     Those businesses that are not local independent businesses based in Norfolk

7.1.8        you must not post links to other Websites containing any of the above types of Content;

7.1.9        the means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

7.1.10      your Listing must be placed into the appropriate category;

7.1.11      you must not impersonate other people or businesses;

7.1.12      you must not submit material that may contain viruses or any other software or instructions that may damage or disrupt other software, computer hardware or communications networks; and

7.1.13         you must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.

7.2              You acknowledge that All Things Norfolk shall screen, approve (or reject), edit and/or remove any Listing submitted to the Website.

7.3              All Things Norfolk may edit your Listing to comply with the provisions of sub-Clause 7.1 without prior consultation.  In cases of severe breaches of the provisions of sub-Clause 7.1, your Listing may be removed and your Account may be suspended or terminated.  You will not be informed in writing of the reasons for any such alterations or removals.

7.4              In order to submit a Listing, you are required to submit certain personal details and/or business details.  By continuing to use this Website you represent and warrant that:

7.4.1          any information you submit is accurate and truthful; and

7.4.2          you will keep this information accurate and up-to-date.

7.5              By submitting a Listing you warrant and represent that you are the author of that Listing or that you have acquired all of the appropriate rights and / or permissions to submit it.  All Things Norfolk accepts no responsibility or liability for any infringement of third party rights by such Listings or Content. Further, you waive all moral rights in the Listing to be named as its author and grant Allthingsnorfolk a perpetual licence to modify the Content as necessary for its inclusion on the Website.

7.6              All Things Norfolk will not be liable in any way or under any circumstances for any loss or damage that you may incur as a result of such Listings, nor for any errors or omissions in Listings.  Use of and reliance upon Listings is entirely at your own risk.

7.7              Nothing in these Terms and Conditions shall grant Allthingsnorfolk any rights in or to any trade marks or any other intellectual property rights contained within your Listing or any part of it save for the right to display the same on the Website as part of your Listing until you or Allthingsnorfolk choose to remove that Listing.

7.8              You acknowledge that Allthingsnorfolk may retain copies of any and all communications, information, Content and Listings sent to us or submitted to the Website.

7.9              Businesses advertising on www.allthingsnorfolk.com will have the option to opt into the Allthingsnorfolk Indie Voucher scheme at no additional charge. By opting into the All Things Norfolk Indie Voucher scheme businesses will be required to provide the offer or discount advertised under their listing on www.allthingsnorfolk.com . This offer or discount must be submitted by an authorised official of the business and subsequently provided to All Things Norfolk members on presentation of their Allthingsnorfolk Indie Voucher, subject to any terms and conditions being met relating to that particular offer or discount.

7.10        Amendments to offers or new offers can be made through the self-service menu, or by e-mailing info@allthingsnorfolk.com with details of the change with 48 hours notice . If a business wishes to opt out of the All Things Norfolk Indie Voucher Scheme having previously opted in a minimum of 7 days notice to All Things Norfolk will be required. Businesses should do their utmost to accept any unexpired vouchers but All Things Norfolk will not be held liable to members for any business that subsequently does not accept the voucher upon presentation. However refusing to accept valid vouchers coud result in All Things Norfolk  withdrawing business  membership as detailed in 7.11. 

7.11          All Things Norfolk may terminate this agreement forthwith if the business who is advertising on All Things Norfolk is in breach of any of its obligations hereunder, or any circumstances whatsoever beyond the reasonable control of Allthingsnorfolk with no full or partial refund of the annual fee being provided.

7.12           Whilst every effort has been made to ensure that all graphical representation of products and /.or descriptions of services available from Allthingsnorfolk correspond to the actual products, services, discounts or offers All Things Norfolk is not responsible for any variation. All Things Norfolk reserves the right to remove offers or discounts at anytime.

8.                Accounts and Listing Fees

8.1              In order to post a Listing on this Website you must create an Account which will contain certain personal details.  By creating an Account you represent and warrant that:

8.1.1        all information you submit is accurate and truthful; and

8.1.2        you will keep this information accurate and up-to-date.

8.2              Sharing of accounts is not permitted unless expressly authorised in writing by All Things Norfolk.  You must keep your Account details confidential and should not reveal your username or password to any unauthorised third parties.

8.3              A Listing Fee will be charged for each Listing you post on this Website.  Listing Fees are detailed on www.allthingsnorfolk.com.  An invoice will be sent or your credit / debit card will be billed at the time your listing goes live. An invoice will also be sent at each yearly renewal thereafter until cancellation or termination. Invoices need to be paid within the credit terms given.

8.4              Your first payment will be at the price advertised on the Website.  Allthingsnorfolk reserve the right to change Listing Fees from time to time and any such changes may affect your recurring Listing Fees:

8.4.1        increases in price will be reflected in your recurring Listing Fees; and

8.4.2        decreases in price will be reflected in your recurring Listing Fees.

8.5              Multiple businesses are not permitted for each Account.  Each new business Listing will incur the standard Listing Fee as detailed on www.allthingsnorfolk.com .

8.6              If you terminate a Listing and/or your Account, your Listing(s) will be removed immediately and you will not be rebilled for either the cancelled Listing or all of your Listings, as appropriate.

8.7              Listings which All Things Norfolk rejects in accordance with sub-Clause 7.2 shall not be charged for.

9.                Termination and/or Suspension

9.1              In the event that any of the provisions of sub-Clause 7.1, above, are not followed, All Things Norfolk reserves the right to suspend or terminate your access to the Service.  Any Users banned in this way must not attempt to use the Website under any other name or by using the access credentials of another User, with or without the permission of that User.

9.2              If All Things Norfolk suspends your Account as a result of your breach of these Terms and Conditions you will not be entitled to any refund.  If you have multiple Listings and not all are deleted, you will continue to be billed for those which remain active and will not be refunded for those which are deleted.

10.              Privacy Policy

10.1            Use of the Website is also governed by our privacy policy which is incorporated into these terms and conditions by this reference.  To view the Privacy Notice please see section 21 

11.              Disclaimers

11.1           All Things Norfolk makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, or that it will be secure.

11.2          Save for the screening and approval of Listings, All Things Norfolk has neither control over, nor involvement in, any Listed Business and accepts no responsibility for any actions taken, or any goods or services provided, by any Listed Business.

11.3          Whilst every reasonable endeavour has been made to ensure that all information provided on this Website will be accurate and up to date, Allthingsnorfolk makes no warranty or representation that this is the case.  We make no guarantee of any specific results from the use of our services.

11.4          No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

11.5          All Things Norfolk makes no representation or warranty that any part of this Website is suitable for use in commercial situations or that it constitutes accurate data and / or advice on which business decisions can be based.

11.6          Whilst every effort has been made to ensure that all descriptions of services available from Allthingsnorfolk correspond to the actual services available, Allthingsnorfolk is not responsible for any variations from these descriptions.

11.7          Whilst All Things Norfolk uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

12.            Availability of the Website and Modifications

12.1          The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

12.2          All Things Norfolk accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

12.3          All Things Norfolk reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, the products and/or services available.  These Terms and Conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

13.            Limitation of Liability

13.1          To the maximum extent permitted by law, All Things Norfolk accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

13.2          Nothing in these terms and conditions excludes or restricts All Things Norfolk’s liability for death or personal injury resulting from any negligence or fraud on the part of All Things Norfolk

13.3          Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.  This term shall apply only within jurisdictions where a particular term is illegal.


14.            No Waiver

14.1          In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.


15.             Previous Terms and Conditions

15.1           In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

16.             Third Party Rights

16.1           Nothing in these Terms and Conditions shall confer any rights upon any third party.  The agreement created by these Terms and Conditions is between you and All Things Norfolk.

17.            Communications

17.1          All notices / communications shall be given to us either by post to our Premises (see address above) or by email to info@allthingsnorfolk.com .  Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

17.2          All Things Norfolk may from time to time send you information about our products and/or services.  If you do not wish to receive such information, please click on the “Unsubscribe” link in any email which you receive from us.

18.            Posting Reviews on the Website

18.1          When posting a User Review on the Website you should do so in accordance with the following rules:

18.1.1    you must not use obscene or vulgar language;

18.1.2    your User Review may not contain Content that is unlawful or otherwise objectionable (including that which may be in breach of rules, regulations or legislation specific to the product or service you are reviewing).  This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

18.1.3    your User Review may not contain Content that is intended to promote or incite violence;

18.1.4    your User Review should be honest and fair, should not make any unsubstantiated or unsupportable claims, and should not make dishonest or unreasonable comparisons with other products or services or with other User Reviews

18.1.5    User Reviews must be made using the English languageContent in any other language may be removed at our sole discretion;

18.1.6     your User Review may not infringe the intellectual property rights of any third party including, but not limited to, copyright and trade marks;

18.1.7     you must not post links to other Websites containing any of the above types of Content;

18.1.8     the means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

18.1.9     your User Review must be placed into the appropriate category;

18.1.10  you must not impersonate other people or businesses;

18.1.11  you must disclose any professional or trade relationship between you and the products or services detailed in your User Review;

18.1.12  you must not submit material that may contain viruses or any other software or instructions that may damage or disrupt other software, computer hardware or communications networks; and

18.1.13  you must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.

18.2          You acknowledge that All Things Norfolk shall screen, approve (or reject), edit and/or remove any User Review posted to the Website

18.3          All Things Norfolk  may edit your User Review to comply with the provisions of sub-Clause 18.1 without prior consultation.  In cases of severe breaches of the provisions of sub-Clause 18.1, your User Review may be removed and your Account may be suspended or terminated.  You will not be informed in writing of the reasons for any such alterations or removals.

18.4          In order to post a User Review, you are required to submit certain personal details and/or business details.  By continuing to use this Website you represent and warrant that:

18.4.1    any information you submit is accurate and truthful; and

18.4.2    you will keep this information accurate and up-to-date.

18.5          By posting a User Review you warrant and represent that you are the author of that User Review or that you have acquired all of the appropriate rights and / or permissions to post it.  Allthingsnorfolk accepts no responsibility or liability for any infringement of third party rights by such User Reviews or Content. Further, you waive all moral rights in the User Review to be named as its author and grant Allt Things Norfolk a perpetual licence to modify the Content as necessary for its inclusion on the Website

18.6          All Things Norfolk will not be liable in any way or under any circumstances for any loss or damage that you may incur as a result of such User Reviews or Expert Reviews, nor for any errors or omissions in such reviews.  Use of and reliance upon User Reviews and Expert Reviews is entirely at your own risk.

18.7          Nothing in these Terms and Conditions shall grant Allthingsnorfolk any rights in or to any trade marks or any other intellectual property rights contained within your User Review or any part of it save for the right to display the same on the Website as part of your User Review until you or Allthingsnorfolk choose to remove that User Review.

18.8          You acknowledge that All Things Norfolk may retain copies of any and all communications, information, Content and User Reviews sent to us or submitted to the Website.

18.9          In the event that any of the provisions of sub-Clause 18.1, above, are not followed, Allthingsnorfolk reserves the right to suspend or terminate your access to the Service.  Any Users banned in this way must not attempt to use the Website under any other name or by using the access credentials of another User, with or without the permission of that User

18.10      Save for the screening and approval of User Reviews, All Things Norfolk has neither control over, nor involvement in, any User Reviews or the products or services referred to therein and accepts no responsibility for any actions taken by any Reviewers or Users.

18.11      The opinions expressed in User Reviews and Expert Reviews are those of the authors of those reviews and do not represent the opinions of Allthingsnorfolk. Whilst every reasonable endeavour has been made to ensure that all information provided on this Website will be accurate and up to date, Allthingsnorfolk makes no warranty or representation that this is the case.  We make no guarantee of any specific results from the use of our services.

18.12      No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

18.13      All Things Norfolk makes no representation or warranty that any part of this Website is suitable for use in commercial situations or that it constitutes accurate data and / or advice on which business decisions can be based.

18.14      Whilst every effort has been made to ensure that all descriptions of services available from All Things Norfolk correspond to the actual services available, Al Things Norfolk is not responsible for any variations from these descriptions.

18.15      Whilst All Things Norfolk uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

19.            Use of  “What’s on in Norfolk” and “Features and Competitions”

19.1          When given using the What’s on in Norfolk and features and competitions sections and or any other System and when submitting Content to the Website you should do so in accordance with the following rules:

19.1.1    you must not use obscene or vulgar language;

19.1.2    you must not submit Content that is unlawful or otherwise objectionable.  This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

19.1.3    you must not submit Content that is intended to promote or incite violence;

19.1.4    it is advised that posts on message boards, chat facilities or similar and communications with All Things Norfolk are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;

19.1.5    content submissions are required to be made using the English  language(s).  Content in any other language may be removed at our sole discretion;

19.1.6    you must not post links to other Websites containing any of the above types of Content;

19.1.7    the means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

19.1.8    you must not engage in any form of commercial advertising.  This does not prohibit references to businesses for non-promotional purposes including references where advertising may be incidental;

19.1.9    you must not impersonate other people, particularly employees and representatives of Allthingsnorfolk or our affiliates;

19.1.10  you must not submit material that may contain viruses or any other software or instructions that may damage or disrupt other software, computer hardware or communications networks; and

19.1.11 you must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.

19.2          You acknowledge that All Things Norfolk reserves the right to monitor any and all communications made to us or using our System.

19.3          In order to use the What’s On in Norfolk and features and competition sections and any other communication facility that may be added in the future or to submit Content, you are required to submit certain personal details.  By continuing to use this Website you represent and warrant that:

19.3.1    any information you submit is accurate and truthful; and

19.3.2    you will keep this information accurate and up-to-date.

19.4          By submitting Content you warrant and represent that you are the author of such Content or that you have acquired all of the appropriate rights and / or permissions to use the Content in this fashion.  All Things Norfolk accepts no responsibility or liability for any infringement of third party rights by such Content. Further, you waive all moral rights in the Content to be named as its author and grant All Things Norfolk a perpetual licence to modify the Content as necessary for its inclusion on the Website. Allthingsnorfolk accepts no responsibility or liability for any infringement of third party rights by such Content.

19.5           All Things Norfolk will not be liable in any way or under any circumstances for any loss or damage that you may incur as a result of such Content, nor for any errors or omissions in the Content.  Use of and reliance upon such Content is entirely at your own risk.

19.6          Unless a User informs All Things Norfollk otherwise, in advance of posting, in writing, and All Things Norfolk agrees to any terms or restrictions, all Content submitted is for publication on the Website and other such uses as All Things Norfolk may deem appropriate under a royalty-free, perpetual basis.

19.7          Content submitted by Users may not have been screened by All Things Norfolk prior to appearing online.  We retain the right to exercise our sole discretion to remove or relocate any Content as we deem appropriate without the consent of the author.  We shall be under no obligation to exercise such discretion.  If you wish to enquire as to the removal of Content, please submit your query to All Things Norfolk.  This does not constitute an undertaking to explain our actions.

19.8          You acknowledge that All Things Norfolk may retain copies of any and all communications made to us or using our System.

19.9           In the event that any of the provisions of sub-Clause 20.1, above, are not followed, All Things Norfolk reserves the right to suspend or terminate your access to the Service.  Any Users banned in this way must not attempt to use the Website under any other name or by using the access credentials of another User, with or without the permission of that User. 

20.            Law and Jurisdiction

21.1         These terms and conditions and the relationship between you and All Things Norfolk shall be governed by and construed in accordance with the Law of England and Wales and All Things Norfolk and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

21.           Privacy Notice

Privacy Notice

This is the privacy notice of All Things Norfolk. In this document, “we”, “our”, or “us” refer to All Things Norfolk

Our registered office is at 6 Heath Close, Horsford, Norwich, NR10 3SJ

Introduction

  1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
  3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
  6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
  7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

  1. Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  1. 1.verify your identity for security purposes
  2. 2.sell products to you
  3. 3.provide you with our services
  4. 4.provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

  1. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us info@allthingsnorfolk.com .However, if you do so, you may not be able to use our website or our services further.

  1. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

  1. Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

  1. 1.posting a message our forum
  2. 2.tagging an image
  3. 3.clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at info@allthingsnorfolk.com .

  1. Complaints regarding content on our website

Our website is a publishing medium. Anyone may register and then publish information about himself, herself or some other person.

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

  1. Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

At the point of payment, you are transferred to a secure page on the website of PayPal or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

  1. Information about your direct debit

When you agree to set up a direct debit arrangement, the information you give to us is passed to our own bank Santanderfor processing according to our instructions. We do notkeep a copy.

We are registered under the direct debit guarantee scheme. This provides for the customer’s bank to refund disputed payments without question, pending further investigation. Direct debits can only be set up for payments to beneficiaries that are approved originators of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.

  1. Job application and employment

If you send us information in connection with a job application, we may keep it for up to three yearsin case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six yearsbefore destroying or deleting it.

  1. Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

  1. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

  1. Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

  1. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

  1. 1.to track how you use our website
  2. 2.to record whether you have seen specific messages we display on our website
  3. 3.to keep you signed in our site
  4. 4.to record your answers to surveys and questionnaires on our site while you complete them
  5. 5.to record the conversation thread during a live chat with our support team
  6. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.                    

  1. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

  1. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

  1. Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

  1. Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

  1. Data may be processed outside the European Union

Our websites are hosted in the UK

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

  1. the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
  2. the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union, specifically that in the country of England
  3. we comply with a code of conduct approved by a supervisory authority in the European Union , specifically that in the country of England
  4. we are certified under an approved certification mechanism as provided for in the GDPR
  5. both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information

Access to your own information

  1. Access to your personal information
  2. 1.At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
  3. 2.To obtain a copy of any information that is not provided on our website you may send us a request at info@allthingsnorfolk.com[
  4. 3.After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
    1. Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at info@allthingsnorfolk.com

This may limit the service we can provide to you.

  1. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

  1. Use of site by children
  2. 1.We do not sell products or provide services for purchase by children, nor do we market to children.
  3. 2.If you are under 18, you may use our website only with consent from a parent or guardian
    1. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

  1. How you can complain
  2. 1.If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is info@allthingsnorfolk.com
  3. 2.If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
  4. 3.If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
    1. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  1. 1.to provide you with the services you have requested;
  2. 2.to comply with other law, including for the period demanded by our tax authorities;
  3. 3.to support a claim or defence in court.
    1. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

  1. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us. 

Privacy Policy