Thursday, 06 December 2018 00:00

The Maids Head Hotel Norwich Wins Best Employer at Norfolk Business Awards

Written by  Paul Dickson
Rate this item
(1 Vote)
The Maids Head Hotel Norwich Wins Best Employer at Norfolk Business Awards

The Maids Head Hotel in Norwich, which claims to be the oldest hotel in the UK, won the Best Employer accolade at the Norfolk Business Awards 2018. The hotel was the only hospitality business to pick up an award. 

Privately owned since December 2012, the hotel has embarked, over the last four years, on a phased multi million pound renovation and refurbishment programme to ensure that the historic building meets the expectations of 21st century visitors.

Christine Malcolm, General Manager, the Maids Head Hotel said: “We are thrilled to have won the Best Employer accolade at the Norfolk Business Awards. Our staff are at the heart of our renovation and refurbishment programme and are vital to the success of the business.”

This project covers all aspects of the property from bedrooms, reception and public lounges to the kitchens, where work will begin in early 2019. Much of the hotel is listed with the oldest guest accommodation dating back the 15th century. So a sympathetic treatment has been essential.

Filby_Suite_Maids_Head_Hotel.jpg

Throughout the refurbishment work, we have continued to trade successfully and grow the business,” added Christine Malcolm, “with a reputation for friendly and professional staff and a burgeoning reputation for the quality of the food in the restaurant. The hotel has progressed from AA four star to four star silver and the restaurant from one to two AA rosettes, with ambition for a third.”

Jeanette Wheeler from Birketts Solicitors who judged the Best Employer category said: “Senior management at the Maids Head have made a major investment in driving and improving employee engagement. The hotel has gone out of its way to create an environment where staff thrive through career development and reward and recognition.”

Fellow judge, Tom Earl from Pure Recruitment added: “We were very impressed with the way that the hotel has engaged with the staff during a major change journey. Staff are not only aware of the purpose and values of the organisation; they are evident in everyday operations.”

Dee Willmott, Human Resources Director at Archant, also judged the category and said: “I was equally impressed with the way the Maids Head has engaged with their staff and am very supportive of the process.”

The Maids Head Hotel's site has a long history; initially the location of the first palace of Bishop Herbert de Losinga in the late 11th century, it became home to an inn called the Murtel Fish or Molde Fish Tavern. The first mention of the inn in Norwich records was in 1287, when the landlord, John de Ingham accused Robert the fowler of stealing goods. The Murtel Fish was an important inn, hosting Edward the Black Prince in the mid 14th century, after he had taken part in a jousting competition in Norwich. 

A Paston letter, dated 22 November 1472, confirmed that the name of the inn had changed to the Maids Head. The core of that 15th century inn stills exists. The hotel's restaurant is located in the inn's courtyard, and the Yard Bar and Best Beauty are in rooms which date from the period. Bedrooms above the old courtyard also date from the 15th century. 

For more information about the Maids Head Hotel t. 01603 209955, www.maidsheadhotel.co.uk

maidsheadfrontaward.jpg 

Read 263 times Last modified on Sunday, 13 January 2019 15:39

Related items

  • Milly J Shoes Delivers Easter Shoe to the Maids Head Hotel

    Emily Jupp of Milly J Shoes has delivered her special 'Easter' Shoe to the Maids Head Hotel. The shoe will be on display in hotel reception throughout the Easter period.

    Emily is a shoe artist and is creating a series of shoes, linked to key events in the Norwich and Norfolk calendar, for display at the hotel. She crafts her handmade shoes and clips in her shop and studio in Tombland, just across the road from the Maids Head.

    Winner of the EDP Bride Awards Innovation Award 2018 and Footwear Designer of the Year 2015, Emily has launched a campaign to get people to bring their unwanted shoes to her shop, so they can be upcycled into one of her colourful creations. 

    Guests enjoying hen party and birthday party afternoon teas at the Maids Head, can also book Emily for a fun workshop to design an create their own pair of shoe clips, which they take home in a presentation box.

  • The winners of the 2018-19 Eco Awards announced

    What does a taxi company in Norwich, a school in Ellingham and an allotment enthusiast in Reepham have in common? 

    They were all recognised for their commitment to sustainability at the prestigious Norwich and Norfolk Eco Awards 2018-19, held at the historic St Andrews Hall.

    They were in good company – with other winners a volunteer group working in Tuckswood, a school in Reepham and a Norwich community interest company – at the evening hosted by biologist and conservationist Professor Ben Garrod. Speakers included Richard Powell, who was awarded an OBE in 2005 in recognition for his work in environment and sustainability.

    Professor Garrod said:“I was thrilled to have the honour of hosting this event, which is a real celebration of the effort people are making to do their bit for the planet.It’s particularly inspiring to see the younger participants, who are not just tomorrow’s conservationists but already proving that you’re never too young to make a difference.”

  • Celebrate English Tourism Week at the Maids Head Hotel, Norwich

    Celebrate English Tourism Week from Saturday, March 30 to Sunday, April 7 at the historic Maids Head Hotel in Norwich, winner of Best Independent Hotel and the Investing in the Future award at the Norfolk and Suffolk Tourism Awards 2019.

    A classic English Afternoon Tea will be on offer comprising egg and cress, salmon, cheese and homemade tomato chutney sandwiches; homemade sausage roll, scotch egg (originated from Fortnum and Mason in 1738); Cherry Bakewell, Victoria Sandwich and traditional fruit cake; Raspberry Eton Mess and cheese and fruit scones with clotted cream and jam.

    The hotel has a new partnership with shoe artist, Emily Jupp of Milly J Shoes in Tombland. Emily is producing special shoes linked to key events in the Norwich and Norfolk calendar, which will be displayed in Maids Head reception. Her English Country Garden shoe, marking English Tourism Week, is launching the new partnership.

  • Maids Head Hotel Two Wins at Norfolk & Suffolk Tourism Awards

    Staff at the Maids Head Hotel in Norwich are celebrating today, having won two awards at the 2019 Norfolk and Suffolk Tourism Awards, staged on Thursday night, at Open in Norwich.

    The hotel picked up Best Independent Hotel, along with the Investing in the Future accolade. The wins at the Tourism Awards follows hot on the heels of last November's Best Employer win at the Norfolk Business Awards.

    Christine Malcolm, General Manager said: “We have been privately owned by the Chaplin family for the last six years. During that time we have embarked on a phased multi million pound renovation programme to ensure that the historic building meets the expectations of 21stcentury visitors" 

  • Win a Historic Pub Tour of Norwich for 6 people with Paul Dickson Tours

    All Things Norfolk have teamed up with Paul Dickson Tours for a chance of winning a guided Historic Pub tour of Norwich for up to 6 people. 

    Get a taste for the history of Norwich pubs on this guided walking tour. The tour starts from the 16th century Maids Head Hotel Bar on Wensum Street and lasts for 1½ hours. See where Ralph McTell had his first professional gig and Paul Simon sang solo; explore where Monsieur du Pain entertained drinkers by dipping his feet in boiling lead; visit Alan Partridge’s favourite Norfolk bar and discover where 18th century diarist Parson Woodforde used to drink.

    Hear stories of gruesome murders, Sixties music heroes, student sit ins and much more.