Thursday, 06 December 2018 00:00

The Maids Head Hotel Norwich Wins Best Employer at Norfolk Business Awards

Written by  Paul Dickson
Rate this item
(1 Vote)
The Maids Head Hotel Norwich Wins Best Employer at Norfolk Business Awards

The Maids Head Hotel in Norwich, which claims to be the oldest hotel in the UK, won the Best Employer accolade at the Norfolk Business Awards 2018. The hotel was the only hospitality business to pick up an award. 

Privately owned since December 2012, the hotel has embarked, over the last four years, on a phased multi million pound renovation and refurbishment programme to ensure that the historic building meets the expectations of 21st century visitors.

Christine Malcolm, General Manager, the Maids Head Hotel said: “We are thrilled to have won the Best Employer accolade at the Norfolk Business Awards. Our staff are at the heart of our renovation and refurbishment programme and are vital to the success of the business.”

This project covers all aspects of the property from bedrooms, reception and public lounges to the kitchens, where work will begin in early 2019. Much of the hotel is listed with the oldest guest accommodation dating back the 15th century. So a sympathetic treatment has been essential.

Filby_Suite_Maids_Head_Hotel.jpg

Throughout the refurbishment work, we have continued to trade successfully and grow the business,” added Christine Malcolm, “with a reputation for friendly and professional staff and a burgeoning reputation for the quality of the food in the restaurant. The hotel has progressed from AA four star to four star silver and the restaurant from one to two AA rosettes, with ambition for a third.”

Jeanette Wheeler from Birketts Solicitors who judged the Best Employer category said: “Senior management at the Maids Head have made a major investment in driving and improving employee engagement. The hotel has gone out of its way to create an environment where staff thrive through career development and reward and recognition.”

Fellow judge, Tom Earl from Pure Recruitment added: “We were very impressed with the way that the hotel has engaged with the staff during a major change journey. Staff are not only aware of the purpose and values of the organisation; they are evident in everyday operations.”

Dee Willmott, Human Resources Director at Archant, also judged the category and said: “I was equally impressed with the way the Maids Head has engaged with their staff and am very supportive of the process.”

The Maids Head Hotel's site has a long history; initially the location of the first palace of Bishop Herbert de Losinga in the late 11th century, it became home to an inn called the Murtel Fish or Molde Fish Tavern. The first mention of the inn in Norwich records was in 1287, when the landlord, John de Ingham accused Robert the fowler of stealing goods. The Murtel Fish was an important inn, hosting Edward the Black Prince in the mid 14th century, after he had taken part in a jousting competition in Norwich. 

A Paston letter, dated 22 November 1472, confirmed that the name of the inn had changed to the Maids Head. The core of that 15th century inn stills exists. The hotel's restaurant is located in the inn's courtyard, and the Yard Bar and Best Beauty are in rooms which date from the period. Bedrooms above the old courtyard also date from the 15th century. 

For more information about the Maids Head Hotel t. 01603 209955, www.maidsheadhotel.co.uk

maidsheadfrontaward.jpg 

Read 154 times Last modified on Sunday, 13 January 2019 15:39

Related items

  • Win a Historic Pub Tour of Norwich for 6 people with Paul Dickson Tours

    All Things Norfolk have teamed up with Paul Dickson Tours for a chance of winning a guided Historic Pub tour of Norwich for up to 6 people. 

    Get a taste for the history of Norwich pubs on this guided walking tour. The tour starts from the 16th century Maids Head Hotel Bar on Wensum Street and lasts for 1½ hours. See where Ralph McTell had his first professional gig and Paul Simon sang solo; explore where Monsieur du Pain entertained drinkers by dipping his feet in boiling lead; visit Alan Partridge’s favourite Norfolk bar and discover where 18th century diarist Parson Woodforde used to drink.

    Hear stories of gruesome murders, Sixties music heroes, student sit ins and much more.

  • Celebrating the Maids Head Hotel's 'Birthday' with the Pastons

    Guests enjoyed a a special dinner party at the Maids Head Hotel in Tombland, Norwich, hosted by 'John Paston' on Thursday, November 22, to mark the first mention of the the hotel's name in a Paston letter dated November 22, 1472.

    Rob Knee of the Paston Footprints Project and Paston Heritage Society, who was master of ceremonies for the evening, as John Paston, presented a facsimile of the Paston letter mentioning the Maids Head to the hotel. In the letter John Paston II advised: “if he tery at Norwyche ther whyls, it were best to sette hys horse at the Maydes Hedde.” Rob Knee also cut a special cake marking the hotel's 'birthday'.

    Christine Malcolm, General Manager, the Maids Head Hotel said: “We are very pleased to be working with the Paston Footprints Project and would like to thank Rob Knee and his colleagues for their kind gift of the facsimile of our 'birthday' letter, which we will put on permanent display in the hotel.”

  • New Edith Cavell Interpretation Board Unveiled in Tombland

    A new Edith Cavell interpretation board was unveiled in Tombland, Norwich next to the Edith Cavell monument on Saturday, October 13.

    Explaining the significance of Edith Cavell and the sacrifice that she made, the new board marks the centenary of the unveiling of the monument, by Queen Alexandra, on October 12, 1918, the third anniversary of Edith Cavell's execution in Brussels, by a German firing squad.

    The monument was originally in front of the Maids Head Hotel, next to the Edith Cavell Rest Home for Nurses, which was also opened by Queen Alexandra in 1918. The Norwich rest home was the sixth in a series of Edith Cavell rest homes, funded by public subscription, and opened across the country. The homes cared for exhausted nurses, traumatised by the impact of the First World War. Their work continues today through the Cavell Nurses Trust.

  • Christmas at the oldest hotel in the UK

    The Maids Head Hotel in Norwich, which claims to be the oldest hotel in the UK, is offering a choice of three or four night Festive breaks.

    Christmas at the Maids Head features culinary feasts prepared by award winning Head Chef, 'Magic' Marcin Pomierny and his talented brigade, along with the warmest of hospitality and lots of entertainment. 

    The hotel is perfectly located in the heart of Norwich, with the Cathedral directly opposite. Guests can attend Midnight Eucharist on Christmas Eve and services on Christmas Day.

  • River Wensum at Night

    Last month we looked at some of the photographic possibilities along the river Wensum in Norwich between Carrow Road and Fye Bridge Street during daylight hours. This time we will retrace our route by night and look for fresh possibilities.

    We start down by the river near to the football stadium at Carrow Road. Similarly to during the day we can make the most of reflections in the water. At night, these reflections can sometimes be even clearer to see. Night photography is slightly more difficult than during the day due to the low light levels. So, you need to make sure that you have a tripod to mount your camera on. If not, you won't be able to hold the camera steady enough to get a good photo. As always, keep the ISO low (100-200). The aperture (if you can choose it yourself) would be around f/5.6-f/11 depending on the scene. As with landscape photography you want a small aperture to keep most of the scene sharp. However, you may need to open it up a little to allow more light in.