Tuesday, 27 July 2021 00:00

Leisure Centre achieves top rating in Covid-secure quest

Written by  South Norfolk Council Communications Team
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Leisure Centre achieves top rating in Covid-secure quest

South Norfolk Council’s Leisure Centre in Long Stratton has achieved a rating of ‘excellent’ from Quest – the industry’s go-to scheme for quality assurance.

The assessment focussed on the Leisure Centre’s recovery from the pandemic and its ongoing Covid-19 security measures. A range of areas were put under the spotlight including cleanliness and hygiene, how effectively the Centre was managed, the customer experience and community engagement. 

South Norfolk Councillor Alison Thomas, Cabinet member for Better Lives, said: "The team at Long Stratton Leisure Centre have worked extremely hard to keep our customers safe during this pandemic and its fantastic they have received this top accreditation as recognition. It’s also an assurance to all our customers that they can continue to keep fit and healthy in a Covid-secure environment.”

Quest Assessor and Company Director Caroline Constantine heaped praise on the Centre, commenting on the ‘exceptional housekeeping’, the ‘well-presented Centre’ and how ‘all members of staff on duty were a credit to the organisation’.

Councillor Thomas added: "The Leisure team have been incredible during the pandemic, many being redeployed to other roles to help our residents and some even working alongside our colleagues in the NHS.  Since the Centre reopened, they have continued to provide a first-class service to our customers, which this accreditation demonstrates. They continue to show passion, dedication and enthusiasm and they really should be very proud of their achievements.”

Quest is managed by Right Directions (Management) Ltd in partnership with Leisure-net Solutions Ltd and under contract with Sport England. For more information about Long Stratton Leisure Centre, please visit www.southnorfolkandbroadland.gov.uk/leisure/long-stratton-leisure-centre

Last modified on Tuesday, 27 July 2021 19:47

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